System maintenance

Last updated

Essential maintenance will sometimes impact service availability. We’ll provide information and expected timeframes when this happens.

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The myGovID app is now known as myID

myGovID has a new name and look – but how you use it is the same. Find out more at www.myID.gov.au/DiscovermyID

Unplanned outages

There may be times when we experience service interruptions or need to undertake unscheduled maintenance.

You can check the ABRS online dashboard for availability and performance of ABRS online. The dashboard uses real time data to tell you if ABRS online is functioning normally or experiencing issues.

Planned maintenance

Maintenance activities may affect some (or all) of the services available on our website. Expected dates and times are listed below, Australian Eastern Daylight-saving Time (AEDT).

Scheduled start time Scheduled end time
Saturday 7 December 2024 10:00 pm Sunday 8 December 2024 10:40 pm
Thursday 12 December 2024 10:00 pm Friday 13 December 2024 7:00 am
Saturday 14 December 2024 10:00 pm Sunday 15 December 2024 10:00 am

Full or limited functionality may be returned earlier if the system maintenance is proceeding ahead of schedule.

Christmas Closedown

For Christmas Closedown 2024, the ATO will close its normal operations from Tuesday 24 December 2024 from midday, with business resuming on the first working day after New Year's Day (i.e. Thursday 2 January 2025).

During this period, there is no system support until the ATO reopens its offices on 2 January 2025.

Troubleshooting

If you experience issues with ABRS online, it may be a problem with your browser or connection.

You can resolve common issues by:

  • checking your internet connection
  • refreshing your browser
  • installing the latest version of a supported browser
  • closing all open browsers and opening a new browser
  • selecting Log in.

If you continue to experience difficulties, phone us.

Known issues

As we continue to build this new digital service, you may experience issues.

Here are some known issues and what you can do to resolve them.

If you experience... You can...
‘Unexpected system error’ message with instructions to contact the ATO Technical Helpdesk or the ABRS
  1. Refresh the web page.
  2. Close the internet browser and try to access the service again (log in).
  3. Clear the temporary internet cache and cookies in your internet browser settings, close all open internet browser sessions, and re-access the service.
  4. Try another internet browser.
'Entry not valid' message

Check you are entering the required information.

  • PAYG payment summary – only use information from a PAYG payment summary issued in the last 2 years.
  • Superannuation account details – only use information from an APRA fund.
  • Dividend statement – only enter the investment reference number, include all numbers, and exclude any spaces.
  • Bank account details – only use a bank account
    • in which you have received an income tax refund, or
    • that has earned interest in the last 2 years.
Unexpected redirection to a previous screen after selecting cancel when providing identity information Close the browser to exit the service.
Any other issue accessing ABRS online Check that your digital identity (myID) meets the Standard or Strong identity strength. See how to download the app at How to set up myID.
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