Essential maintenance will sometimes impact service availability. We’ll provide information and expected timeframes when this happens.
There may be times when we experience service interruptions or need to undertake unscheduled maintenance.
You can also check the ABRS online dashboard for availability and performance of ABRS online. The dashboard uses real time data to tell you if ABRS online is functioning normally or experiencing issues.
We will publish details here as they are known.
There are currently no unplanned outages.
Maintenance activities may affect some (or all) of the services available on our website. Expected dates and times (AEST) are listed below.
|Scheduled start time||Scheduled end time|
|Saturday 30 September 2023 9:00 pm||Sunday 1 October 2023 10:00 am|
|Saturday 7 October 2023 10:00 pm||Sunday 8 October 2023 6:00 pm|
|Saturday 14 October 2023 9:00 pm||Sunday 15 October 2023 10:00 am|
|Wednesday 18 October 2023 5:00 pm||Thursday 19 October 2023 7:00 am|
Full or limited functionality may be returned earlier if the system maintenance is proceeding ahead of schedule.
If you experience issues with ABRS online, it may be a problem with your browser or connection.
You can resolve common issues by:
- checking your internet connection
- refreshing your browser
- installing the latest version of a supported browser
- closing all open browsers and opening a new browser
- selecting Log in.
If you continue to experience difficulties, phone us.
As we continue to build this new digital service, you may experience issues.
Here are some known issues and what you can do to resolve them.
|If you experience...||You can...|
|‘Unexpected system error’ message with instructions to contact the ATO Technical Helpdesk or the ABRS||
|'Entry not valid' message||
Check you are entering the required information.
|Unexpected redirection to a previous screen after selecting cancel when providing identity information||Close the browser to exit the service.|
|Any other issue accessing ABRS online||Check that your digital identity (myGovID) meets the Standard or Strong identity strength. See how to download the app at How to set up myGovID.|